Question 1

How do I track my order?

Accepted Answer

Once your order ships, you’ll receive a tracking number by email. If you don’t get one within 5 days, email us at rackzappareal@gmail.com.

Question 2

Can I return or exchange my order?

Accepted Answer

Yes! We accept exchanges for wrong sizes within 3 days of delivery if the item is unworn and in original condition. Refunds are given only if you receive the wrong item, damaged goods, or if your package never arrives.

Question 3

How long does shipping take?

Accepted Answer

We process orders within 2–4 business days. Shipping usually takes 3–7 business days in the U.S. and 7–21 business days internationally.

Question 4

Do you ship internationally?

Accepted Answer

Not yet — right now we only ship within the U.S.

Question 5

What happens if my package gets lost?

Accepted Answer

f your package is lost in transit, reach out to us at [your email]. We’ll work with the carrier to resolve it.

FAQ